Last updated: November 2026

Refund policy

You watch the finished film before you pay, so you always know what you are buying.

Before you pay

If you are not happy with the preview, you owe nothing. You can also ask us for changes before unlocking the film.

After you pay

The full film is a digital file delivered immediately, so payments are generally non-refundable once the file has been downloaded. We will refund you in full if:

• the file is faulty or differs materially from the preview and we cannot fix it, or
• you were charged but did not receive access to the file, or
• you were charged more than once for the same film.

How to ask

Contact us within 14 days of payment with the name of the property and the email or reference you paid with. Approved refunds go back to the original payment method.

Nothing in this policy limits any rights you have under the consumer law of your country.

Contact